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Contact us

General Inquiries

If you have any questions or comments, please contact us via email at info@createdbychane.com

 

FAQ

How long do orders take?
An order can take roughly 7-14 days, nationally. This may vary for international orders. Should there be any delays then you will be notified immediately. You will be issued a tracking number when your delivery is with the courier. 

My orders damaged, what do I do?
We have strict quality control purposes, but we cannot control everything. Should your order arrive damaged please contact us immediately.

How do you handle orders during a pandemic?
We make a note of sanitising at every step of your order process, as well as wearing gloves to package your order before sending it by courier.

I want a custom print, is it possible?
Yes. we do custom designs and prints based on a commission fee.

Do you only stock digital prints?
No, we do commissioned paintings as well. Digital Downloads are only available via request for now - should you want to print the artwork yourself.